We apologize for the inconvenience.
- Please check the following page and contact our Customer Support Center within 7 days of the date of purchase. We will respond after confirming the purchase date and product condition. Please check this page for more details.
- If the defect is not caused by us, or the product is defective but cannot be judged as "unused" according to our standards, we may refuse to proceed. Please be aware of this in advance.
